Customer Testimonials

This place is absolutely amazing easy to work with! Trevor is amazing I 100% recommend him! Everything went very smooth and was an easy process!

While traveling home to California in our new 2026 Ram 2500 towing 30 foot fifth wheel trailer we had a low coolant light come on. This is after service was done at Indy CDJR Brownsburg. Brent and his tech quickly and politely responded to our situation when we pulled in. They searched for the leak and found none. We decided the coolant may have not been topped off at Brownsburg. After topping off they sent us on our way with an extra gallon of coolant. They were such a bright light in the middle of what had been a trying situation. Unfortunately the ... Read More

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Google - Sep 13, 2026

While traveling home to California in our new 2026 Ram 2500 towing 30 foot fifth wheel trailer we had a low coolant light come on. This is after service was done at Indy CDJR Brownsburg. Brent and his tech quickly and politely responded to our situation when we pulled in. They searched for the leak and found none. We decided the coolant may have not been topped off at Brownsburg. After topping off they sent us on our way with an extra gallon of coolant. They were such a bright light in the middle of what had been a trying situation. Unfortunately the leak turned out to be a missing bolt left out at Indy CDJR Brownsburg and we ended up at Ram in Hannibal MO. More on that in another post. I highly recommend York!!

York Automotive has been our choice for company vehicles at Allen Truck Sales, and we've continued to return because of the service we receive. Their team does a great job listening to what we're looking for, understanding our needs and helping us find the right vehicle at competitive pricing. Whether shopping new or used, we've always appreciated the straightforward experience and attention to customer service. We're happy to recommend the York team to anyone looking for their next vehicle.

York Automotive has been our choice for company vehicles at Allen Truck Sales, and we've continued to return because of the service we receive. Their team does a great job listening to what we're looking for, understanding our needs and helping us find the right vehicle at competitive pricing. Whether shopping new or used, we've always appreciated the straightforward experience and attention to customer service. We're happy to recommend the York team to anyone looking for their next vehicle.

⭐⭐⭐⭐⭐ Shouting out my guy Jalen Ralph at York Chrysler Dodge Jeep Ram Fiat for the level of service he provided throughout my purchase. I was buying a vehicle from Texas, so this was not a simple situation where I could walk into the dealership, look at the truck, shake somebody’s hand and handle everything in person. I needed someone on the other end who was responsive, transparent, patient, and willing to actually work through the details with me. Jalen did just that. From the beginning, he communicated consistently and never made me feel like I was just another lead ... Read More

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Google - Aug 27, 2026

⭐⭐⭐⭐⭐ Shouting out my guy Jalen Ralph at York Chrysler Dodge Jeep Ram Fiat for the level of service he provided throughout my purchase. I was buying a vehicle from Texas, so this was not a simple situation where I could walk into the dealership, look at the truck, shake somebody’s hand and handle everything in person. I needed someone on the other end who was responsive, transparent, patient, and willing to actually work through the details with me. Jalen did just that. From the beginning, he communicated consistently and never made me feel like I was just another lead he was trying to close. When I had questions about the truck, pricing, accessories, shipping, warranty information, or the paperwork process, he either had an answer or took the time to go find one. More importantly, when something wasn’t necessarily the answer I wanted, he was straightforward about it instead of telling me what he thought would make the sale easier. One thing that really stood out was the amount of effort he put into trying to solve a concern I had with the running boards. He researched installers in the Dallas area, made calls himself, compared options and pricing, and came back to me with information that would actually help me after the truck arrived. That wasn’t something he was required to do. He did it because he was trying to help me make the best decision. He also worked with his management team to get the numbers where they needed to be, helped coordinate the spray-in bed liner and transportation to Texas, stayed in communication while finance handled the remote purchase, and made what SHOULD have been a stressful out-of-state transaction feel surprisingly easy. What I appreciated most was that Jalen was personable without being pushy. We negotiated, we had honest conversations, and there were several times when he could have tried to pressure me into making a decision. He never did. He gave me the information, gave me room to think, and continued working the problem with me. By the end of the process, I knew I was dealing with somebody I could trust, and that matters tremendously when you’re spending this kind of money on a vehicle you haven’t been able to stand beside in person. York has a dynamo in Jalen Ralph. His professionalism, follow-through, attitude, and willingness to go beyond what was required are the reason this deal ultimately came together. Jalen, thank you again for all the work you put into this one. I genuinely appreciate it and will have no hesitation recommending you to anyone looking for their next vehicle. — Al, Texas

Not a fan. Drove out there and test drove a truck this morning only to be called while I was on the test drive asking me when I planned to be back at the dealership and I had been gone for less than 15 minutes at that point and I was told that one of their sister stores was there to pick up the truck for one of their customers. Get back to the dealership and I’m effectively told the only way I can consider the truck is if I’m ready to sign papers on the spot that I ... Read More

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Google - Aug 22, 2026

Not a fan. Drove out there and test drove a truck this morning only to be called while I was on the test drive asking me when I planned to be back at the dealership and I had been gone for less than 15 minutes at that point and I was told that one of their sister stores was there to pick up the truck for one of their customers. Get back to the dealership and I’m effectively told the only way I can consider the truck is if I’m ready to sign papers on the spot that I want to purchase it. I’m not going to buy a vehicle under a pressure scenario like that. In general, not how I respect doing a transaction. I will purchase a vehicle elsewhere. To the manager’s response which will say I was told that it would be leaving at 10:30, I was told that someone was supposed to be coming to get it the following day however, as long as the truck was there, it was available for sale. Don’t let someone test drive the vehicle if it’s not available for sale. I would have purchased it, but I’m not going to do it with a 30 minute expiration timeframe. Hard pass on the pressure sale.

I have been a loyal customer of this dealership for the past three years after purchasing my vehicle from them. During that time, I trusted only their service department with all maintenance and inspections. I was so confident in their work that I even started bringing a second vehicle to them. That trust is gone. Throughout the last three years, I was repeatedly told my vehicle was in good condition and never once was I informed that my aftermarket lug nuts were severely rusting or that they posed a safety risk. There was never any documentation on my service reports ... Read More

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Google - Jul 31, 2026

I have been a loyal customer of this dealership for the past three years after purchasing my vehicle from them. During that time, I trusted only their service department with all maintenance and inspections. I was so confident in their work that I even started bringing a second vehicle to them. That trust is gone. Throughout the last three years, I was repeatedly told my vehicle was in good condition and never once was I informed that my aftermarket lug nuts were severely rusting or that they posed a safety risk. There was never any documentation on my service reports mentioning the condition of the lug nuts or recommending replacement. Before a recent trip, I decided to rotate my tires myself. During the process, four out of the six lug nuts on one wheel literally broke in half. This wasn’t from using excessive force—it was because the lug nuts had deteriorated so badly. When I contacted the dealership, they refused to take any responsibility. Their response was that because the lug nuts were aftermarket and rusted, they were not liable. That answer raises an obvious question: if your technicians inspected and serviced my vehicle for three years, why was I never warned that these lug nuts were rusting to the point of failure? If they noticed the issue, they failed to document it or tell me. If they didn’t notice it, that raises serious concerns about the quality of their inspections. A service department’s job isn’t just to change oil and rotate tires—it’s to identify potential safety issues and communicate them to the customer. I relied on their expertise, and they failed to provide the basic warning that could have prevented this situation. The most disappointing part isn’t even the damaged wheel or broken lug nuts. It’s the complete lack of accountability and customer service after years of loyalty. Instead of standing behind their work or trying to find a reasonable solution, they simply washed their hands of the problem. As a result, they have lost not only my business for this vehicle but also for my second vehicle. I will be taking both elsewhere from now on. If you’re looking for a dealership that values long-term customers, communicates potential safety concerns, and stands behind its service, my experience suggests you should look elsewhere.

Recently had to take my son's Dodge Challenger in for extended warranty work and the service department was a pleasure to work with. They handled everything. Had it fixed quickly, took time to answer questions, and overall, treated us right. And the car is great. I'm glad we made the trip from the Lafayette area to Crawfordsville to get his car repaired. We went there because of the previous reviews, and they lived up to them and then some. Thanks guys for taking care of us right. We own a LOT of Mopars. We will be back.

We have so far bought two vehicles from this dealership, the first time my husband bought a dodge ram it was a great experience, friendly the second time Steven helped with our family car purchase he treated us with the upmost respect he was honest, and it didn’t bother him our rowdy kids were running thru the dealership, then today my key fob battery needed replaced They met me at the door greeted me and changed the battery to my key in a timely manner, they always put their customers first hands down 10/10 experience, I will continue my business ... Read More

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Facebook - Jun 10, 2026

We have so far bought two vehicles from this dealership, the first time my husband bought a dodge ram it was a great experience, friendly the second time Steven helped with our family car purchase he treated us with the upmost respect he was honest, and it didn’t bother him our rowdy kids were running thru the dealership, then today my key fob battery needed replaced They met me at the door greeted me and changed the battery to my key in a timely manner, they always put their customers first hands down 10/10 experience, I will continue my business with them! Thank you!

I came in the other day and had a great experience. Jalen helped me out and was very knowledgeable and so helpful.

Finance manager tried to hide the fact they were adding a 900 dollar appearance warranty on a 10 year old Tradesmen truck and an 700 dollar oil change warranty. When we walked away, he got very angry at us even calling us the next day and yelling at us. We told them we didn't need an appearance warranty on a Tradesman truck and my husband is a lead maintenance technician at work and doesn't need a maintenance warranty. And he said too bad those things were added before we saw the truck! And screamed and screamed at us. Calling several times ... Read More

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Google - May 19, 2026

Finance manager tried to hide the fact they were adding a 900 dollar appearance warranty on a 10 year old Tradesmen truck and an 700 dollar oil change warranty. When we walked away, he got very angry at us even calling us the next day and yelling at us. We told them we didn't need an appearance warranty on a Tradesman truck and my husband is a lead maintenance technician at work and doesn't need a maintenance warranty. And he said too bad those things were added before we saw the truck! And screamed and screamed at us. Calling several times to pur home and screaming at us.

Joe Lewis excellent salesman

Had a wonderful experience with Jalen Ralph helping me. A cool dude down to earth and great worker.

Jalen did a great job when I was there. Could not have a better dealer ship Experince.

Jaylen did a great job servicing me! Very satisfied with my experience

We are long time customers of York and plan to continue to be for a long time! Steven Wells was incredibly helpful with the purchase of our last vehicle, he took the time to help us understand the features and options and was very patient with our kids being involved in the process. We drive from Lafayette to experience the smaller town familiar feel of the dealership, it is worth the trip!

Had a great experience with Joe Lewis on both of my vehicles! Great experience and fun to deal with

Steven is always willing to help his clients any way he can. He is courteous, conscientious, and dependable. B. Bush

Joe Lewis knew exactly what I was looking for, put me in the right car at the right price.

Joe Lewis is top notch!

Steven Wells has been FANTASTIC to work with. We have bought 3 vehicles thru him and he has always gone above and beyond. Even months after the first sale when we had small issue he was a huge help. 10 outta 10 highly recommend!

I have bought several cars from Joe Lewis and will continue to do so! Thanks Joe Lewis!

Joe Lewis knew exactly what I wanted and needed and he found me the perfect vehicle! Joe made the whole experience easy and stress free. I highly recommend Joe for your next vehicle purchase.

joe lewis is the one to go to. he is the best there is!!

Steven Wells listened to my wants and needs in a vehicle and made it happen! He is very easy to talk to and is knowledgeable in the brands that York in Crawfordsville In sells. I recommend 10 out of ten to stop in to the dealership and ask for Steven! You won’t regret it.

Steven Wells is the BEST! I was so nervous about buying a car and worried the loan wouldn’t go through. He assured me I I would walk out with a new car and I sure did!! Very kind, professional and easy going. It was a pleasure doing business with Steven…

My wife and I stopped in York to look at a new Jeep Grand Cherokee, this was December 2025. Steven casually greeted us at the door, asked if he could help. He gave us time to look, then showed us 2 vehicles that matched our request including price. We left with a new Grand Cherokee and could not be more pleased. On top of that experience we receive an occasional reminder from Steven that he is available if we needed anything. Very happy with our decision to work with Steven and the York Team we met. It leads me to believe others ... Read More

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Google - May 2, 2026

My wife and I stopped in York to look at a new Jeep Grand Cherokee, this was December 2025. Steven casually greeted us at the door, asked if he could help. He gave us time to look, then showed us 2 vehicles that matched our request including price. We left with a new Grand Cherokee and could not be more pleased. On top of that experience we receive an occasional reminder from Steven that he is available if we needed anything. Very happy with our decision to work with Steven and the York Team we met. It leads me to believe others would receive the same level of pressure-free attention.

I love my Jeep Grand Cherokee. Thanks Joe Lewis!

Joe Lewis and Corey both were excellent to work with! I would highly recommend them to any friends or family. Thanks.

We love this dealership!! Joe Lewis is an all star and we continue to do business because of him! Thank you Joe for finding myself and the entire family cars that are affordable. We continue to go there as Joe is the best!!! Thank you!!! See you soon with another sale!!!

His nice and kind,good customer service he assist me very well😊thank you Steven

We always go straight to Steven when we are looking for a new vehicle. He goes out of his way to make our dreams come true!!

Steven was a great help and made the process smooth, easy and very fair. He heard me out and we were able to make a deal! Definitely recommend going to see Steven at York!

Had an excellent time buying a vehicle from the salesman Joel Haulk! He made the car buying experience less painful that most dealerships I have been to. One of the quickest purchases I’ve made buying a vehicle!

I recently purchased my first Jeep from here and they were great! Very happy with my purchase and they were helpful getting me in and out the door quickly!

York Chrysler went above and beyond for my service. They picked my car up and brought it back same day. Staff was friendly and made it easy and painless. 10/10 recommend!

Nick Richardson was awesome help me through the finance process and stuck me with the right sales rep Steven Wells will definitely recommend my friends and family to York CDJR

I took my vehicle in to get serviced and while I didn’t buy this particular SUV from them, they did a fantastic job, made me feel welcome, and taken care of. Will definitely be purchasing my next vehicle here. Thanks Everyone!

I had a very frustrating experience with York Dealership and would not recommend them. We scheduled an appointment two weeks in advance for Friday, April 24th, and clearly explained what we needed done. We were quoted around $700 unless additional AC issues were found. We dropped the vehicle off first thing that morning. By 4 PM, we hadn’t heard anything and had to call ourselves—only to be told they hadn’t even started on it. They promised at least the oil change would be done that day, but when we picked it up to have it for the weekend, nothing ... Read More

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Google - Apr 29, 2026

I had a very frustrating experience with York Dealership and would not recommend them. We scheduled an appointment two weeks in advance for Friday, April 24th, and clearly explained what we needed done. We were quoted around $700 unless additional AC issues were found. We dropped the vehicle off first thing that morning. By 4 PM, we hadn’t heard anything and had to call ourselves—only to be told they hadn’t even started on it. They promised at least the oil change would be done that day, but when we picked it up to have it for the weekend, nothing had been completed. We were told to bring it back Monday and assured it would “for sure” be done regardless of staff shortages. The same thing happened again—no work completed by the afternoon when we again had to call them. Then we were told Tuesday. On Tuesday, we called at 1:45 PM and were told someone was checking the AC and we’d get a call back within an hour. That call never came. When we followed up again almost 2 hrs later, we were given the same vague answer. We went in person around 4:30 PM, only to find out nothing else had been done. The vehicle was finally finished Wednesday—but the total cost was 400 more than the original quote. After asking why and then taking a look at the invoice they found repeated charges. After reviewing it, it ended up being 100 more than the original quote. A $300 difference is actually insane. To top it all off once we got it home and took a look over the vehicle we found that we are roughly a quart low on oil. For all the troubles we went through, they didn't even complete the oil change accurately. At no point did they proactively communicate delays. Between the repeated delays, lack of communication, and broken promises, this was a very disappointing experience. If you’re considering this dealership for anything, I would strongly suggest looking elsewhere.

So glad Chase recommended Joel! He helped us purchase 2 vehicles this year. We did have a few issues come up, but Joel helped to work through them and handled everything professionally.

I want to give a huge shout out to Joel and the whole team at York. I upgraded my mini van and traded in an additional vehicle and the whole process was seamless. I will continue to work with Joel as he has excellent customer service skills and is so helpful! Thanks for everything!

Joel has helped me buy two trucks for my business and he has done an excellent job with helping me find the best deals with no headaches whatsoever! I highly recommend going in to see Joel!

Drake is an outstanding salesman, he's going to do great things in life.

drake b was very helpful and polite while purchasing a new car!!

Drake Burris has great communication & customer service!

Drake B. was super helpful and professional. Thank you !

Went into York dealership last month and was welcomed by a young man named Drake, he was pleasantly welcoming and showed me around to several different makes and models and was knowledgeable about them all. He was informative but not pushy and I appreciated that. Unfortunately I was just gathering information at the time but will definitely be going back and hope Drake is working that day when I purchase my new vehicle. Thank you Drake you have earned my business.

Joel Hauk at York Chrysler Dodge Jeep Ram in Crawfordsville, Indiana is hands down the best car salesman I’ve ever worked with. From the moment I walked in, Joel made the entire experience feel easy, pressure-free, and genuinely enjoyable. He’s incredibly knowledgeable about every vehicle on the lot and took the time to understand exactly what I was looking for—without trying to upsell or rush me into a decision. What really sets Joel apart is his honesty and transparency. He answered every question thoroughly, made sure I understood all my options, and worked hard to get me ... Read More

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Google - Apr 17, 2026

Joel Hauk at York Chrysler Dodge Jeep Ram in Crawfordsville, Indiana is hands down the best car salesman I’ve ever worked with. From the moment I walked in, Joel made the entire experience feel easy, pressure-free, and genuinely enjoyable. He’s incredibly knowledgeable about every vehicle on the lot and took the time to understand exactly what I was looking for—without trying to upsell or rush me into a decision. What really sets Joel apart is his honesty and transparency. He answered every question thoroughly, made sure I understood all my options, and worked hard to get me the best possible deal. His communication was top-notch throughout the entire process, and I always felt like I was in good hands. If you’re looking for someone who truly cares about their customers and goes above and beyond, Joel Hauk is your guy. He turned what can often be a stressful experience into something smooth and exciting. I wouldn’t go to anyone else for my next vehicle!

I have bought multiple vehicles from here & have nothing but good things to say! Highly recommend Gary Simpson, he’ll go above and beyond for you!

Customer Service needs some work. I tried calling every phone number I could find for York last Friday. Every number had the same terrible voicemail saying someone was unavailable. I couldn’t understand the name they used in the voicemail. It was a very unprofessional recording. Finally I used the online text/chat feature on the website. I got a response very quickly. They asked for my name, phone number, and what vehicle I needed serviced. I told them that I needed 2 recalls serviced and an oil change. They said they would have someone from service contact me. Well here ... Read More

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Google - Apr 14, 2026

Customer Service needs some work. I tried calling every phone number I could find for York last Friday. Every number had the same terrible voicemail saying someone was unavailable. I couldn’t understand the name they used in the voicemail. It was a very unprofessional recording. Finally I used the online text/chat feature on the website. I got a response very quickly. They asked for my name, phone number, and what vehicle I needed serviced. I told them that I needed 2 recalls serviced and an oil change. They said they would have someone from service contact me. Well here it is Tuesday and I’ve heard nothing. I guess they don’t need the work??? I’ve bought vehicles there in the past and had services done to my vehicles. Obviously customer service has declined. I contacted the Lafayette Jeep dealer and got it scheduled for this Friday. They answer their phones and actually respond to messages. So York lost a customer. I’m sure they don’t really care but they should.

🤣☹️🙄

My brother bought a used Gmc truck from the crawfordsville lot he didn't get the extended warranty as he thought he could trust this place not to sell him a lemon within 45 days of his purchase the media screen went out he took it back to them and they said they wouldn't fix it since he didn't pay the money to get an extended warranty now to me this is sad as you would think a honest trustworthy dealership would back their vehicles to include the media area so in my opinion I would never buy a ... Read More

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Google - Apr 10, 2026

My brother bought a used Gmc truck from the crawfordsville lot he didn't get the extended warranty as he thought he could trust this place not to sell him a lemon within 45 days of his purchase the media screen went out he took it back to them and they said they wouldn't fix it since he didn't pay the money to get an extended warranty now to me this is sad as you would think a honest trustworthy dealership would back their vehicles to include the media area so in my opinion I would never buy a vehicle or even have a vehicle serviced by them as they can't be trusted to back their vehicles

Just an FYI to the service dept, phones can receive and MAKE calls. Called to schedule a vehicle for service, was told the next opening was a week away at 11. No problem, totally understand there’s a technician shortage and waiting is part of it. Wait a week and drop it off the night before. Appointment time passes, hear nothing from the service advisors, call at 4 that day leave a voicemail still nothing. Call the next morning at 10, greet the service advisors on the phone, call disconnects, does not call me back but suddenly get a text my truck has ... Read More

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Google - Feb 18, 2026

Just an FYI to the service dept, phones can receive and MAKE calls. Called to schedule a vehicle for service, was told the next opening was a week away at 11. No problem, totally understand there’s a technician shortage and waiting is part of it. Wait a week and drop it off the night before. Appointment time passes, hear nothing from the service advisors, call at 4 that day leave a voicemail still nothing. Call the next morning at 10, greet the service advisors on the phone, call disconnects, does not call me back but suddenly get a text my truck has been dispatched for service. Wait until 230 haven’t heard any updates, call back in, wait in hold for 10 minutes for my advisor to tell me it’s next in line. Why make an appointment if you can’t keep it, and if you do have to delay things just communicate. Magically an hour later they have the problem figured it. I had my truck towed out and taken to another shop to do the repair. You don’t get to charge sky high dealer repair prices and provide shitty service. I can tolerate one or the other but not both.

Poor customer service from the parts department. I came in today to pick up a part I purchased and the guy in parts had no clue what I was talking about or what I purchased and got a shitty attitude about it and proceeds to slam a door when I said could it be somewhere else. I will not get parts from there again!!

Purchased a 2024 Bronco Outer Banks from this dealership in October. This was my first time buying a car, and unfortunately it was an extremely negative experience due entirely to the behavior of the salesman, Steven. Steven was rude, condescending, and aggressively pushy throughout the process. Despite being fully approved for financing through my personal bank — a bank the dealership works with — he attempted to force me into financing through a different bank. When I declined, he abruptly pulled out of the deal. He then called me and stated he was going to sell the car to “a little old lady,” ... Read More

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Google - Dec 28, 2025

Purchased a 2024 Bronco Outer Banks from this dealership in October. This was my first time buying a car, and unfortunately it was an extremely negative experience due entirely to the behavior of the salesman, Steven. Steven was rude, condescending, and aggressively pushy throughout the process. Despite being fully approved for financing through my personal bank — a bank the dealership works with — he attempted to force me into financing through a different bank. When I declined, he abruptly pulled out of the deal. He then called me and stated he was going to sell the car to “a little old lady,” only to call me back five minutes later and changed his mind. This behavior was wildly unprofessional and inappropriate. He repeatedly made dismissive and insulting comments. When I asked to negotiate the price, he responded by saying, “this is just because you want to win,” rather than listening to my very reasonable explanation that I simply felt more comfortable at a certain number. I was spoken down to constantly and treated with clear disrespect. As a young woman buying a car on my own, I felt taken advantage of, lied to, and pressured at every step. I have never felt more uncomfortable or disgusted by a salesperson’s conduct. I do not recommend working with Steven under any circumstances, and if the dealership condones this type of behavior, I cannot recommend the dealership either. At least I like my car!

Terrible service and communication. I dropped a truck (that was purchased at this dealership) off for some work on August 27. I informed them I was not in a hurry, so they could keep the truck for two weeks to work it in. After three weeks of no communicaion, I called. They said they were going to get to it. After 4 weeks, still nothing. After 5 weeks of having the truck, still no word from them. On October 6, I picked up the truck, took it to JTR in Darlington and had results in 24 hours. The staff at York could not have been ... Read More

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Google - Oct 8, 2025

Terrible service and communication. I dropped a truck (that was purchased at this dealership) off for some work on August 27. I informed them I was not in a hurry, so they could keep the truck for two weeks to work it in. After three weeks of no communicaion, I called. They said they were going to get to it. After 4 weeks, still nothing. After 5 weeks of having the truck, still no word from them. On October 6, I picked up the truck, took it to JTR in Darlington and had results in 24 hours. The staff at York could not have been less helpful or caring about my business. Take your vehicle to elsewhere.

Don't buy the cosmetic wheel package.. they don't go to the dealership in Crawfordsville or Brazil to fix wheels (see photo)... Closest is somewhere in Indianapolis.. check your OBD for trackers too. Both of my vehicles bought at York dealerships had trackers on installed on them... Really upset that I paid $1700 for cosmetic wheel/tire and glass and it's turned in to a complete hassle.

I had a good experience buying my car at York in Crawfordsville but I would not recommend using the service department especially if you are planning to wait for your vehicle. I chose a 7:30 AM oil change appointment hoping to be in and out in a reasonable time before I needed to go to work. At 8:30 AM they came to the waiting area to show me my air filters. The work was not complete until 9:00 AM. I paid $208 for an oil change and a cabin air filter replacement that took an hour and a half. They could at least sweep ... Read More

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Google - Jun 30, 2025

I had a good experience buying my car at York in Crawfordsville but I would not recommend using the service department especially if you are planning to wait for your vehicle. I chose a 7:30 AM oil change appointment hoping to be in and out in a reasonable time before I needed to go to work. At 8:30 AM they came to the waiting area to show me my air filters. The work was not complete until 9:00 AM. I paid $208 for an oil change and a cabin air filter replacement that took an hour and a half. They could at least sweep the vehicle out or clean your windshield for that but they do not.

EDIT: The transmission is on back order since January and I havent received one single phone call or message to give me an update. My warranty company has been trying to get a hold of the supervisor to go over different options and NO LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Communication is not good! I took my vehicle there on January to get the transmission replaced and till this day it's still there! I've been trying to get a hold of someone and they keep putting me on hold and then hangup!

My husband and I would never buy a vehicle from York's again. We bought a Jeep Grand Cherokee and a Dodge Ram at the same time from them and we had trouble with the Jeep Grand Cherokee and it was still under the powertrain warranty. There was no communication, we were lied to multiple times, and they didn't give us a loaner until they had the vehicle for 2 weeks and I got angry with them because our vehicle hadn't been moved even though they told us twice it would be done on Friday.... Then they had it ... Read More

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Google - Feb 4, 2025

My husband and I would never buy a vehicle from York's again. We bought a Jeep Grand Cherokee and a Dodge Ram at the same time from them and we had trouble with the Jeep Grand Cherokee and it was still under the powertrain warranty. There was no communication, we were lied to multiple times, and they didn't give us a loaner until they had the vehicle for 2 weeks and I got angry with them because our vehicle hadn't been moved even though they told us twice it would be done on Friday.... Then they had it for 2 1/2 more months. The mechanic was the only honest person we spoke to! The service department is TERRIBLE! It's not just us either. Multiple people that I work with have had a lot of problems with them. Unfortunately, that's why we traded the Jeep Grand Cherokee out of town. We tried to buy local and this was the way we were treated...So far, so good with the other dealership.

So we have a 2016 Grand cheokee with the diesel 3.0. 3 days ago the dash board threw up a warning " DEF system needs service by the dealer" a day later the dash threw up another alarm and said " your Jeep will not start in 200 mile unless you get to a dealer for DEF service. I called York and told my story to the service lady. This is what she said " the soonest we can get you is in 12 days. What !!!! so my warning to anyone that reads this if you buy a car from them and you have ... Read More

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Google - Feb 2, 2025

So we have a 2016 Grand cheokee with the diesel 3.0. 3 days ago the dash board threw up a warning " DEF system needs service by the dealer" a day later the dash threw up another alarm and said " your Jeep will not start in 200 mile unless you get to a dealer for DEF service. I called York and told my story to the service lady. This is what she said " the soonest we can get you is in 12 days. What !!!! so my warning to anyone that reads this if you buy a car from them and you have an issue, it maybe 2 weeks befour they will see you. Her word was " we are swamped" this was late on a Friday. So I called the Lafayette dealership, told them my story they are getting me in 8:15 monday morning. They are getting me in 15 mins. on there next day of them being open. Oh she did offer to leave it with them and they will work it in maybe, but when would that be 2 days, 3 days or next week. I think this place is in over there head. Do not buy a car or what every there because there service department rate a -6 out of 10. I will never forget this.

I do not recommend York, they were terrible to work with and the communication was awful. I bought the car from them, exactly 1 year later the cars engine needed replaced. That’s what they told me, it’s actually just a piston ring and can be fixed for 12,000 cheaper than they told me I needed to pay. They wanted an absurd amount to fix it after they took a month to even give me an estimate, that they also charged for. Within a couple weeks I politely declined and asked they just put my car back together and I will ... Read More

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Google - Jan 15, 2025

I do not recommend York, they were terrible to work with and the communication was awful. I bought the car from them, exactly 1 year later the cars engine needed replaced. That’s what they told me, it’s actually just a piston ring and can be fixed for 12,000 cheaper than they told me I needed to pay. They wanted an absurd amount to fix it after they took a month to even give me an estimate, that they also charged for. Within a couple weeks I politely declined and asked they just put my car back together and I will pick it up and it needs to be in the same condition (running & drivable). After me blowing there phones up, I find out the guy who was working on it was fired & they lost several several parts, so they had to order everything to put it back together. The technician was great and kept me updated on everything! Now the service manager, awful. He didn’t want to guy to work on it because we weren’t a paying customer anymore. So as I continue blowing there phones up for months, it’s finally back together and can be picked up. It took 1 year and 3 months, that is absolutely ridiculous. And the best part was it had been done for 3 weeks and they “accidentally” forgot to call and let me know. When i clarified that my balance was zero, the service manager had the audacity to say “well I had to pay a new technician and buy all those parts to put it back together”, excuse me that’s not my fault. I will be filing a complaint with the BBB, and I would not recommend them to anyone.

Dropped my sons vehicle on a Sunday that was having problems between Nothwest Indiana and Bloomington. He was headed to college and seemed to be trans problems. We figured take the car to a Jeep dealer for the best service. Called Monday and explained we left the keys in the drop box. Woman said they would get back to me in a few days. Called again on Wednesday afternoon, to have her tell me someone would call me back. When I finally got a call back I was told it would be 5 WEEKS (yes, 5 weeks) before they could even look ... Read More

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Google - Aug 25, 2024

Dropped my sons vehicle on a Sunday that was having problems between Nothwest Indiana and Bloomington. He was headed to college and seemed to be trans problems. We figured take the car to a Jeep dealer for the best service. Called Monday and explained we left the keys in the drop box. Woman said they would get back to me in a few days. Called again on Wednesday afternoon, to have her tell me someone would call me back. When I finally got a call back I was told it would be 5 WEEKS (yes, 5 weeks) before they could even look at it!!?!?!?! Seriously?? Service rep said “yeah we’re just to busy with appointments.” Perfectly understandable, hard to believe, but understandable. What bothered me was that I had to call them a 2nd time to find that out. Why not tell me that on Monday? I would have made arrangements to move it or come get it. My son needed to come home the following weekend for his sisters wedding. Had they told me that from the beginning I would have not waited 4 days to go get it. Instead we went Thursday and picked it up. Great for us, because it ran just fine all the way home and we traded it in. Not only did they loose my service business, but had they been up front with me about the length of time I would probably just have bought a new vehicle from them for my son. Gave my business to another dealer and bought a 2024. A little proper customer service would have gone a long way here.

Dropped off van that was purchased from York Chrysler for fiat corporation of America recall on 2019 Promaster on April 11 2024 week later with no communication what so ever began calling to find out where’s my truck I make my lively hood out of. Said wasn’t finished yet after repeated calls fell on death ears so drove down to dealership just to get ignored by service staff finally John Hughes being a smart choose to tell me you would think a business van would take priority . Which was funny because saleman talked up they even had guys work on them ... Read More

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DealerRater - Jul 28, 2024

Dropped off van that was purchased from York Chrysler for fiat corporation of America recall on 2019 Promaster on April 11 2024 week later with no communication what so ever began calling to find out where’s my truck I make my lively hood out of. Said wasn’t finished yet after repeated calls fell on death ears so drove down to dealership just to get ignored by service staff finally John Hughes being a smart choose to tell me you would think a business van would take priority . Which was funny because saleman talked up they even had guys work on them on the weekend. Of course after driving down there still no truck . After 2 more days of wait costing me dollars was told there technician by there incompetence bored holes in the case and a vechile I drove in there was not driving out they choose to close the casein the recall and are trying to get a new transmission which of course still waiting with no eta . That was April 11 2024 today is July 28 2024 so my 40000.00 vechile is on there lot unfitted for my trade there truck they lined me is basically stripped with no safe tank hold downs by department transportation regulations . Very poor customer service after sale buyer beware

A family member of mine bought a vehicle after driving it home the check engine light came on. Went back and they said come back in a month (extra warranty was purchased). They waited the month trusting this would be fixed. Went back in a month and was told they don’t service that kind of vehicle (ford). This truck has been in the shop over a month now. With getting approval for work that needs to be done and the shops busy. Timing chain has to be replaced (reason check engine light was on). As they were fixing that ... Read More

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Google - May 20, 2024

A family member of mine bought a vehicle after driving it home the check engine light came on. Went back and they said come back in a month (extra warranty was purchased). They waited the month trusting this would be fixed. Went back in a month and was told they don’t service that kind of vehicle (ford). This truck has been in the shop over a month now. With getting approval for work that needs to be done and the shops busy. Timing chain has to be replaced (reason check engine light was on). As they were fixing that they found other issues. So now a longer wait for a person that doesn’t have a back up vehicle. This should have been fixed when they went back and told them about the check engine light. Would not recommend to my worst enemy. UPDATE: This vehicle went to the shop (not York) maybe a month after purchase. Where it had to have a whole new motor put in, which was over $8000 worth of work done on it.

I was quoted 3 hours for my service that ended up taking 3 days. When I finally got my vehicle back it took all of 12 hours before it was completely broken down and unable to start. I found myself sitting on the side of 47 at 5 am, in a vehicle that was dumping gas all over the road, and unable to get to work. I had it towed back to York, where they had it another 2 days. I was told that they were unable to provide a loaner vehicle, even though clearly this break down was due to their recent service. When my ... Read More

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Google - May 20, 2024

I was quoted 3 hours for my service that ended up taking 3 days. When I finally got my vehicle back it took all of 12 hours before it was completely broken down and unable to start. I found myself sitting on the side of 47 at 5 am, in a vehicle that was dumping gas all over the road, and unable to get to work. I had it towed back to York, where they had it another 2 days. I was told that they were unable to provide a loaner vehicle, even though clearly this break down was due to their recent service. When my husband went to pick it up, the service guy admitted that they had used the wrong part initially. I had also requested all new brakes and rotors, but was told my front ones did not need changed. York only changed my back ones. Anyone who has ever driven a vehicle can tell that my brakes are still sub par and that I need new front ones. I’m overall appalled with the horrible quality of service I received at this dealership.

Almost 3 months and still no paper work for title not impressed would not recommend to any one

Update to breaking system.

Least responsive service department ever, multiple calls and messages never returned. Over torqued lug nuts with one missing and 2 damaged out of five, terribly disappointed. Sure my vehicle is old with many miles, but knowing how to properly care for it is how it got this old and this many miles. For me, never again.

Did not resolve issue.

Thanks for responding! My last name is actually Wilson. This account uses my first and middle name. You guys had my car for recall work and returned it to me with the engine cover lying in my trunk (which I didn’t see until I got home 45 minutes away). Granted, you came to get it and fixed that, which I appreciated. Strangely, though, when I picked up my car on Saturday, a technician asked me about the thermostat on my car. I replied that no one said anything to me about it and when I asked for more information, he ... Read More

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Google - Feb 26, 2024

Thanks for responding! My last name is actually Wilson. This account uses my first and middle name. You guys had my car for recall work and returned it to me with the engine cover lying in my trunk (which I didn’t see until I got home 45 minutes away). Granted, you came to get it and fixed that, which I appreciated. Strangely, though, when I picked up my car on Saturday, a technician asked me about the thermostat on my car. I replied that no one said anything to me about it and when I asked for more information, he shrugged it off and said nevermind. Today, though, after you picked it up, I get a $520 quote for…you guessed it—thermostat replacement. Makes no sense to me.

Overpriced, charge you for things then don’t follow through with them. Highly doubt we buy from them again

My oil change, tire rotation and balance, which became a tire/spare exchange took 2.5 hours. Not a good experience.

Bought a car in Feb canceled extended warranty was told I get a refund back via check but the sent It to the bank the money had nothing to do with loan called was told yeah it shouldn't have been but sorry nothing we can do I ridiculous won't bring business with them again

I bought a 2017 Ford F150 there with an extended warranty for six years. I traded off the truck and turned in my odometer reading to them to which they told me they would get my refund within four to six weeks. After seven weeks, I never received any rebate and called the warranty company itself only to learn it never was processed . I called York and spoke to Nick Richardson, who informed me he had indeed processed it six weeks ago. Bottom line is he lied to me, he never processed it, but I did get my check from York ... Read More

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Google - Mar 29, 2023

I bought a 2017 Ford F150 there with an extended warranty for six years. I traded off the truck and turned in my odometer reading to them to which they told me they would get my refund within four to six weeks. After seven weeks, I never received any rebate and called the warranty company itself only to learn it never was processed . I called York and spoke to Nick Richardson, who informed me he had indeed processed it six weeks ago. Bottom line is he lied to me, he never processed it, but I did get my check from York for the rebate. If I hadn't pursued it, they never would have issued the check. I WILL NEVER BUY FROM THEM AGAIN. I do not do business with people who will lie to your face. Your Not #1, They Are!

Yorks is horrible very rude. I spoke with John on the phone before dropping my vehicle off for a light that's on. I was reassured that they would be able to get my vehicle in to be code ran. A week later was told to get my vehicle they didn't have time. So now I'm out $96 for a tow bill plus anouther tow bill to have towed somewhere else. Little do they know I live literally right next to the owners and will have a chat about John in there service department and hiw rude and hanging ... Read More

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Google - Mar 24, 2023

Yorks is horrible very rude. I spoke with John on the phone before dropping my vehicle off for a light that's on. I was reassured that they would be able to get my vehicle in to be code ran. A week later was told to get my vehicle they didn't have time. So now I'm out $96 for a tow bill plus anouther tow bill to have towed somewhere else. Little do they know I live literally right next to the owners and will have a chat about John in there service department and hiw rude and hanging up on people is part of his quality. Stay away from here I would never recommend any bring there vehicle here. The other is my mother brought her vehicle here 2 months later they never fixed hers eather.

Didn't even read my message. Listed incorrect vehicle information. Either deceptive or uneducated sales. Would definitely not recommend.

How do you sell a vehicle you don't have the title too? Looking into the legality of that since York does that shady kinda thing

Bought a Jeep in 2021 and it has bumper to bumper have taken it in 6 times and 5 for the exact same thing. Never got fixed. Paid extra to upgrade to have a rental car but every time they have had it they say it’s a 6 mo wait on one like what???? I was left because I guess it’s a haha to leave someone when they are suppose to have the car back at 5 but forgot although John was called 2 times that day to remind him and at 240 ish when I talked to him he knew they were doing nothing ... Read More

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Google - Jan 24, 2023

Bought a Jeep in 2021 and it has bumper to bumper have taken it in 6 times and 5 for the exact same thing. Never got fixed. Paid extra to upgrade to have a rental car but every time they have had it they say it’s a 6 mo wait on one like what???? I was left because I guess it’s a haha to leave someone when they are suppose to have the car back at 5 but forgot although John was called 2 times that day to remind him and at 240 ish when I talked to him he knew they were doing nothing more to the car but didn’t bring it back knowing it was my only way home. Was told things were done but they weren’t at all. The most horrible service I have ever had. Pay 65k for a car with bumper to bumper warranty to be told it’s suppose to Leak. Don’t get it at all and Cory never reached out to fix the entire problem either

Do not buy a any thing from him

Called service for radiator replacement. Took jeep in and They were going to replace the radiator with a China made radiator (without tell me, I always thought Jeep dealers only Mopar parts) until they found out that one was broken then they decided to order a Mopar. 2 weeks later they said it was done and 20 clips were missing. OH the service manager said here is a free oil change. Oh boy. I spent $60 in gas traveling from Lafayette to this place. I get a text for customer service on the service done and it was from the sales manager that ... Read More

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Google - Oct 4, 2022

Called service for radiator replacement. Took jeep in and They were going to replace the radiator with a China made radiator (without tell me, I always thought Jeep dealers only Mopar parts) until they found out that one was broken then they decided to order a Mopar. 2 weeks later they said it was done and 20 clips were missing. OH the service manager said here is a free oil change. Oh boy. I spent $60 in gas traveling from Lafayette to this place. I get a text for customer service on the service done and it was from the sales manager that won't even answer texts. I'm still missing parts. They also take parts from other cars in the shop to fix others. I asked them to check oil and took them 10 minutes to tell me it was overfill and that's with a master mechanic. This place is worse than Lafayette.

Sales department is amazing. Service department is so horrible to work with. I’ve been to service twice in the last 30 days and both occasions were absolutely horrible. Both time service told me they wouldn’t be done with my vehicle. That is not an option.

They will not stop contacting me after I told them multiple times they have the wrong number

Would not recommend going to this dealership they don't treat their employees very good at all

Charged more than $500 for work that did not need done according to another dealer, and the problem wasn't even fixed. If they had run the code like auto zone did for free, this would not have happened. So this will be the last time we bring any vehicle to York. A weeks pay down the drain. Thanks for nothing.

Do not recomend purchasing a vehicle from this dealership just purchased a used vehicle for 30 grand and found needs extensive repairs and they will not help cover any repairs.... your not number 1 they are!!!

do not recommend this dealer to anyone worst all around service i have dealt with will not try and make right on any purchases if an issue is found!

Bought used vehicle; low balled on two trade ins. Used jeep had issues at pickup, not fixed since and worsened. Hot head GM. Nice help